Today, dated 8th of March, year 2015 marks the
fall down of my respect to one of my Operations Manager in the casino I am
working for. To give you a picture of it all, I was assigned to a table with a
different currency and we have a lot of foreigners in the casino. It was a
critical day for all of us so there was a heavy “OM appearances” on the scene.
The table isn't just a normal Baccarat table, but Baccarat Insurance table,
which means my brain, is all over the place. I can feel my fontanels bulging
and my parietal lobe is maybe twice as much as a normal human brain because I’m
telling you, this game is quite complicated. Anyway, It was my last
thirty-minute break and I was quite high because the end of my shift is nearing
and I don’t have so many players as the others did (actually, I don’t have any
more players around 1:30 AM). Who wouldn't celebrate if everyone’s working hard
and you don’t have to work your ass off, when in fact, your table is very much
vulnerable to players, right?
I never had written reports on dealing errors (okay, maybe
one or two!) except for attendance. I don’t have any plans on ruining my record
when it comes to job itself on the table. Here’s the deal, I was on my way to
my table after my break and I was singing Heart Attack by Demi Lovato (my favorite
singer!). Are you familiar with the “hand dance” she makes on the video? It is
what I was doing but a little bit more exaggerated. I didn't notice that one of
our managers were standing in the corner, and saw me doing it. At first, he
called my attention and asked me what I was doing. I said “sorry” and carry on
wit staring. I told my supervisor that it’s better than being a
frowning-I’m-tired-of-my-work-please-leave-me-alone dealer face, which is
normal. I think that made the situation worse, because I saw his face changed
from light to dark! (Well, he is dark, and has an old style haircut like Nick
Carter back when As Long As You Love Me is the national anthem). I said “Sorry,
I was just being hyper.” He approached us and said:
First - “You’re dealing with money here, millions.”
Mind: How would my hand dancing affect the millions on the
tray, anyway? Will it dance its way out of the float too?
Second: “You’re like kids!”
Mind: Alright, I admit that. I am young, wild and free! And yes, I am 25 and acting like 18. I like
it. Ignorance is bliss.
Third: “It’s not hyper, it’s so unprofessional!” (With the
ugly scowl on his face)
Mind: Okay, who’s more unprofessional in here? Do you hear
what you’re saying Sir? You are scolding us in front of many people. You
should've called me at your office or a secluded area, where no one’s watching
so I won’t get embarrassed. Congratulations Mister Manager, you just trashed
and stepped on my ego. And wait, it’s not hyper? I am normally like this. If
you know your colleagues well, you should know, a long time ago that I was
really like this. I NORMALLY act like this. I dance, I sing, I laugh and joke
around with my players. I never get a single complain from them because that’s
my charm. I am a natural born performer, charmer with customer service on my
forehead. You’re already judging me sir. My dancing is me being me. If you read
between the lines, you’re actually judging my whole personality as
unprofessional. Me, being unprofessional. WOW. I've never been insulted like
this in my life.
If someone corrected your actions, you should feel that you
are wrong, and be sorry about it, not to make you feel small and embarrassed,
like you are a kid being scolded in front of your classmates for not taking a
bath. I admit what I did is somewhat not right, that I was being a kid. But to
scold me in front of anyone is major embarrassment.
I came from a call center, and yes, we are all Filipinos but
the American culture way is being adopted at the place. You can talk to a
manager like just one of your peeps and they talk to you in a nice way. It’s
not that you don’t have a respect; it’s just that they’re easy to approach and
talk some sense in them.
I personally think that our managers need leadership
training. They were where they are because of tenure ship in the field or what?
Leaders are born and so as trained. They aren’t naturally born leaders so they
badly need a help from an expert. Every leader is willing to be trained and
should have an open mind. Most of them do this. I can name 2 or 3 who is a good
manager. About 90 percent needs training just like that of in call center.
Comparing to what I have witnessed, I am more amazed and has respect on
managers in call centers than in the casino. Not that I am saying that I’m a better
leader or person, or whatnot, I was just laying my observations that A BETTER
ENVIRONMENT HAS BETTER LEADERS. DISCLAIMER: I am not saying I’m a perfect
person that I don’t make mistake but I see to it that when it comes to people’s
feelings, I would choose when to attack. For a matter as complicated as this, I
would know when to strike at someone’s feelings. I've been through a lot and I
wouldn't want anyone to judge me.
I was disappointed and sad with the epidemic bad attitude
that’s polluting the casino. All the better ones already left us and the
corrupted ones are, sad to say, here with us. I should resign right as soon as
possible. I never want to grow up with these kinds of people around me.
